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Bollard Consulting Limited, established in 2016, provides professional HR support for SMEs through tailored solutions. They partner closely with clients to navigate the volatile, uncertain, complex, and ambiguous business environment. Bollard Consulting Limited is committed to delivering effective HR strategies and fostering strong client relationships. They are now assisting a client in the retail sector to recruit Shop Attendants in Nairobi.
Bollard Consulting Limited is seeking enthusiastic and customer-focused Shop Attendants for their client in Nairobi. This role is ideal for individuals who are passionate about retail and providing excellent customer service.
Shop Attendants - Bollard Consulting Limited
Job Overview
Positions Available: Not Specified
Employment Type: Full Time
Deadline: Not Specified
Salary: Not Specified
Job Summary
The Shop Attendants will attend to walk-in customers, provide exceptional customer service and product information, and ensure the shop is organized and well-maintained. This role involves handling sales transactions, managing stock, and enhancing the overall customer experience.
Duties & Responsibilities
- Attend to walk-in customers, providing exceptional customer service and product information.
- Assist customers in selecting clothing, accessories, and manage fitting room requests.
- Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
- Handle cash register duties and process sales transactions accurately.
- Manage stock, ensure proper inventory levels, and assist with stock replenishment.
- Up-sell and cross-sell products to maximize sales opportunities.
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure that customers leave the store satisfied and with a positive brand experience.
- Coordinate and communicate with customers online to process orders and manage delivery logistics.
- Conduct regular inventory checks to minimize discrepancies.
- Arrange and maintain store displays to enhance the shopping experience.
- Ensure the store is visually appealing and organized at all times.
- Process online orders.
- Manage delivery logistics.
- Conduct regular inventory audits.
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Qualifications & Requirements
- Diploma in Business Administration or a related field.
- Customer service and sales experience – Prior experience in a retail environment is a plus.
- Good written and verbal communication skills.
- Ability to multitask and manage time efficiently.
- Strong communication and interpersonal skills.
- Organizational and time management abilities.
- Ability to work in a fast-paced environment.
- Basic math skills for handling transactions.
- Fluency in English and Swahili.
How to Apply
Interested and qualified candidates should apply through Bollard Consulting Limited's application portal:
📌 Note: Only shortlisted candidates will be contacted.
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