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Mwananchi Credit Limited, established in 2010 and later renamed in 2012, has grown into a reputable financial institution in Kenya. With a focus on providing accessible credit solutions, Mwananchi Credit Limited is committed to serving its customers and contributing to their financial well-being.
Mwananchi Credit Limited is seeking a dynamic and experienced Relationship Officer to join their team in Nairobi. This role involves managing customer relationships, driving sales, and contributing to business development in a retail setting.
Relationship Officer - Mwananchi Credit Ltd
Job Overview
Positions Available: Not Specified
Employment Type: Full Time
Deadline: Not Specified
Salary: Not Specified
Job Summary
Mwananchi Credit Limited is looking for a Relationship Officer to manage customer relationships, drive sales, and contribute to business development in a branch or retail setting. This role involves providing excellent customer service and promoting the company's financial products and services.
Duties & Responsibilities
- Manage and nurture relationships with existing and potential customers.
- Provide excellent customer service and address customer inquiries and concerns.
- Promote and sell the company's financial products and services.
- Identify and pursue new business opportunities to expand the customer base.
- Conduct customer interviews and assess their financial needs.
- Prepare and process loan applications and other financial documents.
- Ensure compliance with the company's policies and procedures.
- Maintain accurate customer records and documentation.
- Achieve sales targets and contribute to the branch's overall performance.
- Provide financial advice and guidance to customers.
- Participate in marketing and promotional activities.
- Build and maintain a strong network of contacts in the community.
- Stay updated on industry trends and competitor activities.
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Qualifications & Requirements
- Bachelor’s degree in Business, Economics, Finance, or a related field.
- 2-4 years of customer-facing experience in banking or finance.
- Experience in managing customer relationships, sales, and business development in a branch or retail setting.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Ability to work independently and as part of
- Proficiency in computer applications.
How to Apply
Interested and qualified candidates should share their updated CV and application letter to careers@mwananchicredit.com
📌 Note: Only shortlisted candidates will be contacted.
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