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Absa Bank Limited (Absa) is a wholly-owned subsidiary of Barclays Africa Group Limited, offering a comprehensive range of financial services including personal and business banking, credit cards, corporate and investment banking, wealth and investment management, and bancassurance. Absa is committed to providing excellent service and driving financial growth.
Absa Bank Limited is seeking a dynamic and experienced Branch Manager for their Kawangware branch in Nairobi. This role involves driving business growth, ensuring operational excellence, and delivering exceptional customer experiences.
Branch Manager - Kawangware - Absa Bank Limited
Job Overview
Positions Available: Not Specified
Employment Type: Full Time
Deadline: March 21, 2025
Salary: Not Specified
Job Summary
The Branch Manager will lead the Kawangware branch, implementing strategic initiatives, driving sales, managing risks, and ensuring compliance with all regulatory and operational standards. This role involves building a high-performing team and fostering strong customer relationships.
Duties & Responsibilities
- Business Growth (60%):
- Implement business strategic initiatives and create ownership of branch performance targets.
- Monitor branch business performance and adjust execution strategies.
- Manage branch portfolio risks in line with the bank’s appetite.
- Conduct market intelligence to identify new market opportunities.
- Manage borrowing and non-borrowing accounts to enhance customer loyalty.
- Lead the branch team to achieve sales targets and participate in sales activations.
- Establish relationships with top clients and business influencers.
- Provide regular performance feedback to staff.
- Internal Controls, Governance, Processes & Procedures (15%):
- Ensure adherence to Absa Bank policies and regulatory requirements.
- Maintain compliance with KYC & AML processes.
- Manage branch costs and ensure operational efficiency.
- Ensure compliance with operational, security, and process risk requirements.
- Achieve satisfactory audit ratings.
- Drive quality sales and ensure data privacy.
- Customer Experience (15%):
- Maintain the branch's look and feel as per Absa standards.
- Ensure excellent customer experience and achieve set TAT.
- Appraise and resolve customer issues and complaints.
- Monitor counter service and ensure minimal customer waiting time.
- Capacity Building & People Management (10%):
- Build and develop a high-performing staff team.
- Provide training, coaching, and mentoring to branch staff.
- Manage performance, disciplinary issues, and grievances.
- Ensure completion of e-learning and internal training activities.
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Qualifications & Requirements
- Preferred Qualification:
- University degree in a relevant discipline; postgraduate qualifications are an added advantage.
- Preferred Experience:
- At least 5 years of Banking/Financial Services experience, with 3 years in branch management.
- Prior experience in supervisory or managerial positions in the banking industry.
- Knowledge and Skills:
- Strong leadership, managerial, and interpersonal skills.
- Effective communication and problem-solving abilities.
- Solid understanding of financial products and services.
- Knowledge of lending procedures, investment options, regulatory compliance, and risk management.
- Proven track record of achieving sales targets.
- Understanding of banking regulations and compliance requirements.
- Up-to-date knowledge of competitor and market activity.
- Detailed knowledge of operational and credit risk policies and procedures.
How to Apply
Interested and qualified candidates should apply through Absa Bank Limited's career portal:
📌 Note: Only shortlisted candidates will be contacted.
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